Contact and Support Policy

At Cướp Biển, we are committed to providing excellent customer support and ensuring that our users have a positive experience when interacting with our website. This Contact and Support Policy outlines how you can reach us for assistance, what types of support we offer, and the response times you can expect.

1. Contact Methods

If you need assistance or have any questions regarding our services, content, or your account, you can contact us using the following methods:

  • Email Support: For general inquiries, technical support, or feedback, please email us at [email protected].
  • Website Contact Form: You can also reach us by filling out the contact form on our website at www.cuopbien.net/contact.
  • Social Media: For quick questions or updates, you may also contact us through our official social media channels, where we will respond to general inquiries.

2. Types of Support

We offer various types of support to ensure that your experience with Cướp Biển is smooth and enjoyable. These include:

  • General Inquiries: We provide answers to questions about our content, astrology services, and website features.
  • Technical Support: If you encounter technical issues while using our website (such as login problems, page errors, or issues accessing content), our support team will assist you in resolving these problems.
  • Account Support: If you need help with account-related issues such as registration, password recovery, or subscription management, our team is available to assist.
  • Content Requests: If you have specific requests for articles or topics related to astrology, personality traits, love, career, or zodiac signs, please let us know, and we will do our best to accommodate your needs.

3. Response Time

We strive to provide timely support for all inquiries. Our typical response times are as follows:

  • General Inquiries: We aim to respond within 24-48 hours during business days (Monday to Friday).
  • Technical Support: For urgent technical issues, we aim to provide assistance within 24 hours.
  • Account Support: Account-related inquiries will typically be addressed within 24 hours.
  • Content Requests: We will review and respond to content requests within 2-3 business days.

Please note that response times may vary during high-demand periods or holidays. We appreciate your patience and understanding.

4. Hours of Operation

Our support team is available during the following hours:

  • Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (Local Time).
  • Weekend Support: While we may not be available on weekends, we will review your request as soon as possible on the next business day.

5. Support Availability

While our team is committed to providing high-quality support, there are some limitations to the assistance we can offer:

  • Service Availability: We provide support for the features and services available on our website. If you require support for external services or third-party products, we may not be able to assist directly.
  • Complex Issues: For more complex issues or technical troubleshooting that requires advanced expertise, we may direct you to our knowledge base or recommend contacting specialized professionals.

6. Privacy and Confidentiality

When you contact us for support, we are committed to protecting your privacy. Any personal information you provide will be handled in accordance with our Privacy Policy. We will only use your information to assist with your inquiry or resolve the issue you have reported.

7. Feedback and Suggestions

We welcome any feedback or suggestions you may have about our services. Your input is valuable to us and helps us improve the quality of our content and support. If you would like to share your thoughts, please feel free to email us at [email protected].

8. Resolving Disputes

If you are not satisfied with the support you receive, please reach out to us so we can work to resolve the issue. We are committed to ensuring that all our users are satisfied with the support they receive and will make every effort to address any concerns.

9. Contact Us

For any questions, support requests, or feedback, please use the following contact details: